FAQ

Quick answers to the questions we get most.

What are the three kinds of shoot?

  • Crew shoots — models, photographers, make-up, stylists and spaces team up for portfolio shots. Ask to join; the host picks the crew.
  • Shoot events — workshops, meetups and swaps to learn, practise and meet creators. Sign up and you're in the event chat.
  • Shop shoots — new shops invite creators to come and shoot. Claim a spot, get a personal code and show it in store for a discount.

What is credit?

Everyone starts with 3. Break a shoot's agreement and, once an admin confirms it, you lose 1; every 3 shoots you complete after that win 1 back. At 0 the account is locked. See Community guidelines.

How do I sign in?

Tap Sign in and enter your email. We send you a link — open it on the same device and you're in. There's no password.

Is it free?

Yes. Girlthrough is free for creators and shops.

How do I join a shoot?

Open a shoot and ask to join. For crew shoots and some events the host confirms you; open events and shop shoots let you in straight away while spots last.

Where is the group chat?

Once you're accepted, a chat button appears on the post. Only the host and accepted members can see it.

Can I change my mind?

Yes — withdraw from the post. You can ask to join again later if it's still open.

How do shop codes work?

Claiming a shop shoot gives you a personal code. Show it at the shop; they mark it as used. See For shops & brands.

Why can't I post?

Posting needs verification. See How verification works.

How do I change the language?

Use 中文 / EN at the top of any page.

How do I delete my account?

Go to My page → Delete account (at the bottom) and type DELETE. Your profile, photos, shoots, requests, messages and reviews are removed straight away.